FAQ

Order & Payment

Q: How to place an order?
A: Add items to cart, fill in your shipping address, and complete checkout.

Q: What payment methods do you accept?
A: PayPal, Visa, Mastercard, Apple Pay, and Google Pay.

Q: Can I change my order after payment?
A: Changes are only available before shipment. No changes can be made after dispatch.

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Shipping

Q: Do you offer free shipping?
A: Yes, free worldwide shipping on orders over $500.

Q: When will my order ship?
A: Orders are shipped within 1–3 business days.

Q: How long does delivery take?
A: US/EU: 7–15 business days; other regions: 10–25 business days.

Note: Some Damascus knives are hand-forged and may take 15–25 days to arrive.

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Tracking

Q: How can I track my order?
A: A tracking number will be sent to your email after shipment.

Q: Why is my tracking not updating?
A: International tracking may take up to 15 days to update. Contact us if there is still no update after that.

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Return & Refund

Q: What is your return policy?
A: We accept returns within 30 days. Items must be unused and in original packaging.

Q: Who pays for return shipping?
A: Buyers cover return shipping for personal reasons. We cover return shipping for quality issues.

Q: How long does a refund take?
A: Refunds are processed within 3–7 business days after we receive and inspect the return.

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Product Safety

Q: What should I know before using knives?
A: Products are intended for household, outdoor, and collection use only. Please follow local laws and store safely.

Q: Can I get detailed product specifications?
A: Material and size details are listed on each product page. Contact us for additional information.

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Support

Q: How can I contact customer support?
A: Contact us via online chat, email, or WhatsApp. We usually reply within 24 hours.